Thursday, 29 December 2011

Pehle Aap (People First) !

It’s been said that ‘Home is where the heart is’ well the same applies for any organization. Work, check; place, check; pay hike, check, office-they say. Be it sole-proprietorship, partnership, joint-stock, all initiates with money, material, machinery, method and Man. (err, women too). And the man being referred here as the company or the employee of the organization. The fact is the company grows, spreads gradually with the employees, along with them. Yes selection, recruitment are only process and types. Nothing beyond it. Man-made process, machinery, idea is all cost and figure but the real thing comes with the employees. An identity or existence of a particular organization is again through the employees, directly or indirectly. Company cultures are like country cultures’- Peter Drucker, and the citizens are working men. When we talk about the ‘aam aadmi’, it connects like nothing else.   

Research and experience clearly show it’s worth the time and money to build a high performing workforce. The cost of replacing an employee typically ranges from one to three times his or her annual salary and the average company loses about $1 million with every 10 professional employees who leave. The investment side is also affected. According to a recent analysis done by investment firm Frank Russell Co for the Great Place To Work Institute, money invested in a portfolio of stocks of Fortune 100 Best Companies in 1997 and held through 2003, returned almost three times more (72.9% return) than the same amount invested in an S&P 500 portfolio (25.2% return) during this six year period. Customers, contractors, advertisers, other agencies, shareholders, & valuation fluctuate but the employees are a bit more. Belonging-ness and esteem are two basic human needs, and if it is provided, things just fall into place. Grievance, suggestions, advice, interest, loss, advantage, risk all are primarily known, spoken, heard by them. Making sure employees are happy and satisfied with the job, the working environment, remuneration, and most importantly the sense of belonging does work wonders.
Because the security guard you pass by gives you that welcoming smile, or a ‘salaam’ while entering the office premises.      
Because the receptionist gives that warm gesture while passing his/her desk and comes forward to help.                        
Because the departmental manager stands informed about the records enquired the very last day.                               
Because the whole thing works, very much like this. So the first priority should ideally be to accurately gauge the true sentiment of the employee so that strategic and tactical changes can to put into motion to promote employee satisfaction which adds the real value. 
  -PEHELE AAP, dear employees.

Guest Writer Submission: The Author, Ankita P is currently pursuing English honours from Calcutta University. The views mentioned above belong to the author. © Never Grow Up.2011.  

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